OcuTrap Subscription Policy

Last updated: September 23, 2025

Overview

OcuTrap subscriptions provide device connectivity, cloud features, and ongoing updates. By purchasing a subscription, you agree to the terms below.

Subscription Plans

  • Monthly Plan. Billed each month on the purchase date.
  • Annual Plan. Billed once per year at a discounted rate.

What your plan includes

  • Cellular and cloud connectivity for your trap or traps
  • Remote monitoring and control in the mobile and web apps
  • Access to image uploads and device status data
  • Ongoing software updates and security improvements

Billing and Payments

  • Subscriptions are billed automatically to your selected payment method through Shopify checkout.
  • You can update payment details in your OcuTrap account at any time.
  • If a payment fails, you will be notified. Service may be suspended until payment is resolved.

Renewals

  • Plans renew automatically at the end of each billing cycle unless canceled before the renewal date.
  • You can review renewal dates and manage your plan in your account.

Cancellations

  • You may cancel at any time from your account or by contacting support.
  • Cancellation takes effect at the end of the current billing period.
  • No refunds are issued for partial months or unused portions of an annual term.

Pausing or Changing Plans

  • You may upgrade, downgrade, or switch between monthly and annual plans.
  • Changes take effect at the start of the next billing cycle.

Device Connectivity and Service Levels

  • An active subscription is required for cellular connectivity and cloud features.
  • If your subscription expires or is canceled, the trap remains a manual trap. Connected features are disabled.
  • Network availability can vary by location and carrier. Temporary service interruptions may occur.

Refunds

  • Subscription fees are non refundable.
  • Exceptions may be made for duplicate charges or billing errors after review.

Trials and Promotions

  • Trial periods or promotional pricing, if offered, are subject to the terms shown at signup.
  • At the end of a trial, standard plan rates apply unless you cancel before the trial ends.

Taxes and Fees

  • Applicable taxes are added at checkout based on your billing address.
  • Carrier or data fees outside the subscription are not included unless stated.

Account Responsibilities

  • Keep your account information accurate and your password secure.
  • You are responsible for all activity under your account.

Policy Changes

  • We may update this policy to reflect operational or legal requirements.
  • Material changes will be posted here with a revised effective date.

Contact

For questions about subscriptions, billing, or cancellations, contact us at support@ocutrap.com.