Subscription Policy

OcuTrap subscriptions provide device connectivity, cloud features, and ongoing updates. By purchasing a subscription, you agree to the terms below.

Subscription Plans

• Monthly Plan: Billed each month on the purchase date.
• Annual Plan: Billed once per year at a discounted rate.

What Your Plan Includes

• Cellular and cloud connectivity for your trap or traps
• Remote monitoring and control in the mobile and web apps
• Access to image uploads and device status data
• Ongoing software updates and security improvements

Billing and Payments

Subscriptions are billed automatically to your selected payment method through Shopify checkout. You can update payment details in your OcuTrap account at any time. If a payment fails, you will be notified. Service may be suspended until payment is resolved.

Renewals

Plans renew automatically at the end of each billing cycle unless canceled before the renewal date. You can review renewal dates and manage your plan in your account.

Cancellations

You may cancel at any time from your account or by contacting support. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial months or unused portions of an annual term.

Pausing or Changing Plans

You may upgrade, downgrade, or switch between monthly and annual plans. Changes take effect at the start of the next billing cycle.

Device Connectivity and Service Levels

An active subscription is required for cellular connectivity and cloud features. If your subscription expires or is canceled, the trap remains a manual trap. Connected features are disabled. Network availability can vary by location and carrier. Temporary service interruptions may occur.

Refunds

Subscription fees are non-refundable. Exceptions may be made for duplicate charges or billing errors after review.

Trials and Promotions

Trial periods or promotional pricing, if offered, are subject to the terms shown at signup. At the end of a trial, standard plan rates apply unless you cancel before the trial ends.

Contact

Questions about your subscription? Contact us at support@ocutrap.com.