Support

How can we help?

Get setup help, find an answer, or plan your first deployment.

Live chat Ask a quick question about your setup or order. Start a chat Email support Orders, warranty claims, tax-exempt checkout, and account help. support@ocutrap.com Docs & guides Setup, trap settings, alerts, troubleshooting, and the knowledge base. docs.ocutrap.com Console Log in to manage traps, alerts, team access, and device settings. base.ocutrap.com Book a demo 15 minutes with the team. Sizing, rollout, and fleet questions. Pick a time
OcuTrap for iOS OcuTrap for Android

Prefer to call? Phone support is available at 512-400-3254, Mon–Sat 6am–6pm PT · chat and email get the fastest response.

Contact

Send us a message

Tell us what you need. Include your trap ID for device support.

We usually respond within one business day.

Shipping

Shipping policy

The R2 is sold out, but back-orders are open on the product page and ship in 6 to 8 weeks, in order received, with tracking as soon as your order leaves the warehouse. Shipping is $34.99 per trap within the U.S. (all 50 states) and $50 per trap to Canada (duties and import fees not included).

Warranty & returns

1-year warranty · 30-day returns

Every OcuTrap R2 includes a 1-year hardware warranty covering manufacturing defects and field-failure repair or replacement. You also have 30 days from delivery to return hardware in original condition for a refund. Defective-on-arrival replacements ship free within the U.S. Contact support@ocutrap.com for warranty claims or return eligibility.

Still deciding? See it work first.

Book a 15-min demo