OcuTrap R2 Hardware Warranty

Returns (30 days)

30-day returns. 1-year hardware warranty. Defective-on-arrival replacements ship free within the U.S. Return hardware in original condition within 30 days of delivery for a refund. Email support@ocutrap.com with your order number to start a return.

Warranty (1 year)

Every OcuTrap R2 ships with a one-year field-ready guarantee covering manufacturing defects and field-failure repair or replacement during the first year of ownership. Claims are handled by OcuTrap support; turnaround is typically 7-10 business days from when we receive the unit.

What's covered?

• Manufacturing defects in materials and workmanship under normal use, for 12 months from the original purchase date.
• Field-failure of hardware components (camera, cellular radio, battery, enclosure seals) under documented normal operation.
• Repair or replacement at OcuTrap's discretion. Replacement units may be new or refurbished and carry the remainder of the original warranty or 90 days, whichever is longer.
• Return shipping via a label provided by OcuTrap when a unit is accepted for warranty service.

What's not covered?

• Improper installation: Damage from installs that don't follow OcuTrap deployment guidelines.
• Misuse or neglect: Failure to follow operating instructions, missed maintenance, intentional damage.
• Unauthorized modifications: Repairs, alterations, or third-party firmware not approved by OcuTrap.
• Environmental events beyond reasonable field conditions. Lightning strikes, flooding beyond what the weatherproof enclosure is designed for, fire, vandalism.
• Cosmetic wear: Scratches, sun fading, weathering that don't affect function.
• Unauthorized accessories: Damage caused by third-party batteries, antennas, or mounts not approved by OcuTrap.

How do I file a warranty claim?

1. Email support@ocutrap.com with your order number, the device serial number, and a description of the issue.
2. Include photos or a short video showing the failure mode.
3. If we accept the claim, we'll send a prepaid shipping label and instructions for returning the unit to our repair facility.
4. We repair or replace the unit and ship it back at no charge.

How long does a warranty claim take?

• Initial response: within 1 business day of your email.
• Diagnosis and resolution: typically 7-10 business days after we receive the returned unit.
• Replacement shipment: tracked, with delivery confirmation.

What about liability?

OcuTrap's liability under this warranty is limited to the repair or replacement of the defective unit. We are not responsible for indirect, incidental, or consequential damages. Lost trap-nights, lost data, business interruption, or losses to property the trap was deployed to protect.

Contact

Questions before you buy or during a claim? Email support@ocutrap.com.