Cancellation policy

Last updated: October 2, 2026

Platform subscriptions

OcuTrap platform subscriptions are separate from your hardware purchase. Monthly and annual subscriptions renew automatically at the price and interval shown when you subscribe, unless you cancel before the next renewal.

You can cancel at any time. Sign in at app.ocutrap.com, select Billing, find the trap under Per-trap status, select Manage, then Manage subscription to cancel in the secure billing portal. For help, email support@ocutrap.com with your account email and the trap or subscription you want to cancel. For an organization-billed trap, contact your organization's billing administrator or our support team.

For legacy accounts, sign in at base.ocutrap.com, open Account, then select Manage subscription.

Cancellation stops future renewals. Your subscription stays active until the end of the current paid billing period. Cancel each subscription you no longer need. Returning hardware does not by itself cancel a subscription.

Activated monthly and annual service fees are not refunded or prorated for unused time, except where required by law.

First-year prepaid service

The first-year platform plan purchased with hardware is a one-time prepaid purchase, not a recurring Shopify subscription. Ongoing renewal arrangements are managed separately in the OcuTrap app. Contact support@ocutrap.com about unused prepaid service before activation.

Hardware preorders and back-orders

To request cancellation before shipment, email support@ocutrap.com with your order number.

Hardware orders canceled before shipment receive a full refund of the amount paid for the canceled items and their associated shipping and taxes. Once an order has shipped, returns are handled under our Refund policy.

Questions

Email support@ocutrap.com for cancellation or billing help. This policy does not limit any rights you have under applicable law.