Support

How can we help?

U.S.-based support and dedicated onboarding for every deployment.

Live chat Fastest answer. Chat with us from the bubble at the bottom right of any page. Start a chat Email support Orders, warranty claims, tax-exempt checkout, and account help. support@ocutrap.com Docs & guides Setup, trap settings, alerts, troubleshooting, and the knowledge base. docs.ocutrap.com Console Log in to manage traps, alerts, team access, and device settings. base.ocutrap.com Book a demo 15 minutes with the team. Sizing, rollout, and fleet questions. Pick a time
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Prefer to call? Phone support is available at 512-400-3254, Mon–Sat 6am–6pm PT · chat and email get the fastest response.

Contact

Send us a message

Tell us what you are trying to solve and we will help you find the right OcuTrap setup.

We usually respond within one business day.

Shipping

Shipping policy

The R1 is in stock. Orders ship within 3–5 business days, and you will receive tracking as soon as your order leaves the warehouse. Shipping is $34.99 per trap within the U.S. (all 50 states) and $50 per trap to Canada (duties and import fees not included).

Warranty & returns

1-year warranty · 30-day returns

Every OcuTrap R1 includes a 1-year hardware warranty covering manufacturing defects and field-failure repair or replacement. You also have 30 days from delivery to return hardware in original condition for a refund. Defective-on-arrival replacements ship free within the U.S. Contact support@ocutrap.com for warranty claims or return eligibility.

Still deciding? See it work first.

Book a 15-min demo